Customer Satisfaction Survey

At MCB Islamic Bank Ltd., our customers are extremely important to us. We welcome your views as we are continuously looking at opportunities to improve the delivery of our services.

It is requested to fill in the below survey and provide us your valuable feedback which would help us improve.





1 Are you an MCB Islamic Bank Customer ? Yes No


Your Name:
Your Mobile #:
CNIC # :
Your City:
Your Branch:
Your Email:


Attributes Satisfied Dissatisfied N/A Reason for Dissatisfaction
Branch Banking Experience
Are you satisfied with the branch cleanliness & environment?
Are you satisfied with staff’s behavior & service?
Are you satisfied with the time taken for the provision of services by staff including counter staff.
Alternate Delivery Channels/ Online Experience
Are you satisfied with the MCB Islamic Bank's ATM services?
Are you satisfied with the MCB Islamic Bank's Call Center services?
Are you satisfied with the MCB Islamic Bank's Internet Banking services?
Are you satisfied with the MCB Islamic Bank's Mobile Banking services?
Are you satisfied with the MCB Islamic Bank's Debit Card services?
Consumer Banking Experience
Are you satisfied with the MCB Islamic Bank's MICAR Auto Finance Services?
Are you satisfied with the MCB Islamic Bank's House Finance Services?
Fair Treatment Experience
MCB Islamic Bank is fair and honest with its customer. Please rate it on scale of 1-10; (1 being the lowest & 10 being the highest)
The information provided to you by MCB Islamic Bank related to its product & services is clear & simple to understand?Please rate it on scale of 1-10; (1 being the lowest & 10 being the highest) ?
Are you satisfied with the product/service features, fee & charges explained to you at the time of availing the products/services?
"How likely are you going to recommend MCB Islamic Bank branch to your friends and relatives?
On a scale of 0 - 10, 0 being lowest and 10 being highest."
Complaints/ Grievances Handling Experience
Are you satisfied with the visibility of complaint handling and complaint lodgement process is accessible and clear at MCB Islamic Bank ? Please rate it on scale of 1-10; (1 being the lowest & 10 being the highest)
Did you ever face any problem at MCB Islamic Bank?
Are you satisfied with the complaint handling at MCB Islamic Bank?
Home Remittance / Utility Bill Acceptance Experience
Are you satisfied with the bill payment acceptance?
Do you receive your remittance in an efficient manner?
Banca Products Experience
Are you aware what BancaTakaful product you have purchased from MCB Islamic Bank?
Are you satisfied with MCB Islamic Bank Sales Staff service in explaining the product features and terms and conditions?
Comments : Is there any suggestion you would like to share to improve the services of MCB Islamic Bank ?










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